At Follow Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely by third-party payment providers)

Order & Usage Information

• Products purchased (new or pre-owned)
• Payment method used
• IP address, browser type, and device information
• Website usage data for analytics and improvement

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates and delivery details
• Provide customer support
• Process payments and prevent fraud
• Improve our website, services, and user experience
• Comply with legal and regulatory requirements in the UAE

3. Payment Information

All payments are handled securely through trusted third-party payment gateways, including:

• Online payment providers
• Tabby (Buy Now, Pay Later)

We do not store or have direct access to your full card or banking details.

4. Cash on Delivery (COD)

For Cash on Delivery orders, we may share necessary order details (such as name, phone number, and address) with our delivery partners to complete the shipment.

5. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

• Delivery and logistics partners
• Payment service providers
• Legal authorities, if required by UAE law

All third parties are required to protect your information and use it only for order fulfillment or legal compliance.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While no system is 100% secure, we take all reasonable steps to safeguard your data.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal, accounting, or regulatory requirements in the UAE

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us using the details below.

9. Cookies

Our website may use cookies to enhance your browsing experience, analyze website traffic, and improve functionality. You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: support@followstore.com
Phone: +971 50 895 8938